Frequently Asked Questions
Everything you need to know about your Assay Jewelers experience.
What materials are used in Assay Jewelers pieces?
We use high-quality materials including 14k and 18k solid gold, sterling silver, and ethically sourced gemstones. Every piece is hallmarked to guarantee its purity and authenticity.
How long does shipping take?
Orders are typically processed within 2-3 business days. Standard shipping takes 5-7 business days, while expedited options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that custom-made or engraved jewelry pieces are final sale and cannot be returned.
Do you offer a warranty on your jewelry?
Yes, all Assay Jewelers products come with a one-year limited warranty that covers manufacturing defects. This does not cover normal wear and tear, loss, or accidental damage.
How can I find my correct ring size?
We provide a comprehensive Ring Size Guide on our website to help you measure at home. If you are between sizes, we generally recommend ordering the larger size for a more comfortable fit.
Are your diamonds ethically sourced?
Absolutely. We strictly adhere to the Kimberley Process to ensure that all our diamonds are conflict-free and sourced from suppliers who maintain ethical labor practices.